Developing Mediation Skills for Intercultural Communication

5 October

*Visit the Zoom registration pages above to see the timing in your region. 


Our students are learning English to communicate with people from around the world, with people with different cultural backgrounds and a range of communication styles.  They are eager to make real connections, build relationships, and engage in meaningful conversations.  In the new CEFR descriptors for mediation, the ability to facilitate a pluri-cultural space and manage communication in delicate situations has been given fresh importance and re-defines how our students can become effective communicators in English. So how can we help students successfully navigate these real, culturally rich situations? Using examples from Voices from National Geographic Learning, this interactive session demonstrates lesson ideas and activities educators can use to help our students develop the skills and language they need to communicate effectively across cultures.


Chia Suan Chong is a writer, communication skills trainer and a teacher trainer. She is the author of Successful International Communication, where she presented her ADAPT model as a framework for dealing with intercultural conflict. Delivering both online and face-to-face training to teachers and learners around the globe, Chia specializes in interactive workshops that encourage reflection for more effective international communication and improved collaboration. Currently based in York, Chia was English Teaching Professional’s award-winning resident blogger between 2012 and 2019 and now has a regular feature ‘Not Only But Also’ in the bi-monthly ETp magazine. She has contributed extensively to Business English materials for the British Council Learn English website, is a regular ELT conference speaker and holds a DELTA and a Masters in Applied Linguistics and ELT. Chia is also a co-author for Voices, an integrated-skills program from National Geographic Learning for young adult and adult learners of English.

Chia Suan Chong
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